Frequently asked questions



FREQUENTLY ASKED QUESTIONS







ORDER

Our flowers are on pre-order basis.
Last minute orders are subjected to availability. Additional surcharge might be required.

1)      Browse through our product display via shop.
2)      Choose the size & colour that you wish to purchase and click “Add to cart”
3)      Apply promo code (if there is any)
4)      Proceed to check out
5)      Fill in the details (Billing details, Delivery details & Card details) accordingly
6)      Check your purchase details to ensure the item & price is correct
7)      Once you are done with the details above, you may proceed to “Place order”
8)      You will be receiving a summary email with bank details in a few minutes to confirm the purchase.
9)      You are required to provide us the receipt of payment transfer as proof of payment, which is guided in the summary email
10)    Our customer service will  contact you one(1) day before delivery to re-confirm the delivery details and a photo will be sent to you once the product is ready.

If you are looking for same day delivery, please contact us directly at +6011 5921 1898 and we will be at your service.
Please note that it will be based on availability and a 10% surcharge.

Wish to have a customized bouquet? You may contact us.

We are in the midst of getting exclusive products into our add-on list. 
Though there is no add on items available in our product list now, should you wish to have add-on items such as gifts, balloons, soft toys etc, you may let us know during the check out process. By leaving us a note and we will contact you further on the availability. 

Sure. Please let us know should you wish your contact details to be confidential. 
However, sender information will still be required for communication purposes.

Just drop us an email at afterrainflorist@gmail.com or leave us your details via contact us and we will get back to you soonest.

We go by bouquet dimension to ensure client is getting what’s expected based on the photo.
In cases where flowers from grower are not as big as shown, we will add in more flowers to create the dimension promised.  
Kindly refer to the description section to know more about the chosen bouquet.

This will be considered as an urgent order. It depends on availability and a 10% surcharge.







PAYMENT

We only accept

  • Bank transfer 
  • Credit card
    (handling fee applicable)
  • Touch n Go eWallet
    (handling fee applicable)
  • Boost
    (handling fee applicable)

Payment information like Bank Details and Handling Fee will be shown upon checkout.

This option is only available for regular client.







DELIVERY

Free delivery within 15KM from our studio with purchase above RM150

Coverage area: Kuala Lumpur (Wilayah Persekutuan) & Selangor only.

For purchases that are not eligible for free delivery, our delivery fee is as following:
Single trip distance based on google map:
within 2-5km     RM10
within 5-10km   RM20
within 10-20km RM30
within 20-30km RM40
within 30-40km RM50
within 40-50km RM60

Example:
1. The distance between AFTERRAINFLORIST and recipient location is 22km, the charges will be RM40
2. The distance between AFTERRAINFLORIST and recipient location is 45km, the charges will be RM60

**Note:
– if you are getting your own dispatcher, the quality of bouquet is as-is basis. Products should be inspect before leaving studio. We will not be responsible for any damage once the product is collected.
– AfterRainFlorist reserve the rights to update delivery charges on their own discretion which may or may not be informed through any official announcement.

Our system will assist in calculating the distance accordingly before you placed an order.
It will be calculated based on the delivery address that you key in. Please ensure the address are accurate

Alternatively, you may check the delivery charges manually:

1.Go to google map
2.Key in Afterrainflorist workshop location (No343, Jalan 17/6 Petaling Jaya Malaysia 46000) 
3.Key in your delivery location
4.Check the distance (Total KMs)
5.Refer to our courier service charges list
6.Coverage area: Kuala Lumpur (Wilayah Persekutuan) & Selangor only 

Yes! Order can be picked-up from our studio in PJ SS17 during operating hours with appointment. 
Just let us know when you’re placing your order.

Operation Hour: 
Monday – Friday: 10:00AM – 5:00PM
Saturday – Sunday: We may be away for event

**Note:
– if you are getting your own dispatcher, the quality of bouquet is as-is basis. Products should be inspect before leaving studio. We will not be responsible for any damage once the product is collected.
– AfterRainFlorist reserve the rights to update delivery charges on their own discretion which may or may not be informed through any official announcement.

As much as we would love to, we are not always able to deliver your order directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the order to a colleague, family member, friend, receptionist or security guard – someone who can hand it over to your recipient directly when he/she returns.

We can deliver to any hospitals/hotels/restaurants/etc if it is within our delivery areas listed here. Be as specific as possible with your location details to ensure a smooth and timely delivery! Here are the details required:-

Hospitals: Bed/ward number, room number, floor and block.
Hotels: Booking number, guest name (if applicable), room number. Please inform the hotel reception of your delivery, so that we can deliver your order at the front desk.
Restaurants: Reservation number and/or name. Please inform the restaurant in advance of the delivery so that the service staff is prepared to receive your order.
Funerals: Hall number & address.

We have scheduled delivery timing as below: 
Morning: 10.30am – 12.30pm
Afternoon: 1.00pm – 6.00pm

Should you wish to have other time not mentioned above, additional RM10 fee will be charged.
(No delivery will be made between 10pm and 7am)

You will receive a whatsapp message or an email once your order is delivered. If you wish to find out the status of your order, feel free to contact us.

Yes, we can re-route with a fee depending on the distance (Total KMs). Kindly refer the delivery charges list.
Let us know 24 hours in advanced for such changes.
AFTERRAINFLORIST will advise the additional charges if the new address is further than the original address.
If your order is already on the way for sending, re-routing fee will be charged.

We will place your order item with a colleague, family member, friend, receptionist or security guard or behind the gate (for houses) or grille (for condos)
– whichever option is available to our rider, in accordance with the security policies of that particular location.
Please note that we are only able to attempt delivery of your order once.
It is therefore very important for you to ensure there is someone there to receive the order on your recipient’s behalf.

Yes, please provide us with the recipient’s full delivery details (Eg: full address, contact number & name) so that our rider is able to deliver your order safely.
If we are unable to deliver the item due to incomplete delivery details, AFTERRAINFLORIST will not be liable for any refund and re-route fee will be charged.

Yes, however it will be based availability and only applicable for 3 days pre-order. This is because AFTERRAINFLORIST may not be available or away for event set-up.

We are unable to guarantee time of delivery during peak seasons or festive seasons (for e.g. Valentine’s Day, Mother’s Day, Hari Raya, Christmas and Chinese New Year), delivery to rural areas, hotels, hospitals, or military bases. However, we will do our best to accommodate your request.

We’re sorry, but we’re not able to do this. Full information & delivery details are required before proceeding the order.

There are cases where our dispatcher won’t be able to enter the premise and might need her/him to collect at the security or the reception area, this depends on the security’s or the company’s policies. Our dispatcher will do their best to hand the bouquet to the recipient.

There are two scenarios:

A) Items undelivered due to incorrect details given to AFTERRAINFLORIST

  • AFTERRAINFLORIST will try to contact to recipient or sender to check accuracy of the delivery details. If they are uncontactable, the delivery will then be stopped and deemed as an undelivered order.
  • In such cases, AFTERRAINFLORIST will attempt several times to reach out to recipient or sender. In the event of both parties are not contactable, AFTERRAINFLORIST will not be liable for refund or any form of compensation. 

B) Items undelivered due to delivery detail misinformation by AFTERRAINFLORIST

  • A full refund will take place and 10% discount voucher will be given. 

We always ensure our flower are fresh and in good condition before delivery and photo will be sent to the sender. If your bouquet looks completely different with the photo, contact us immediately within 3 hours of the delivery time and we will quickly resolve the issue for you. Kindly refer to the refund policy.

If this unfortunate situation happens, please contact us immediately at +6011 5921 1898.







REFUND

It depends on the condition of your flowers. Please send us a photo of the bouquet as soon as possible. Please understand that flowers are grown naturally, and it is perishable when it was cut and removed from their roots.

Kindly keep the bouquet/product in original packaging/layout and do not proceed with any alteration/remove/dispose of structure/ingredient on it for us to investigate (We might need to collect back the bouquet/product delivered).

Kindly take note that we will need some time to investigate and determine what happened. We will try our best to get back to you soonest and we appreciate buyer’s patience with us during this period of investigation.

Sadly, we don’t accommodate such request. Kindly take note that all flowers are perishable and require tender loving care. No refund or replacement will be made for any order if the recipient or sender failed to notify AFTERRAINFLORIST within the time frame mentioned. 

If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the fund into your account. Some banks can take up to 15-30 days, or until your next billing cycle. AFTERRAINFLORIST has no influence over these timescale.

Handling / Processing fee will be applicable, and the amount will differ depending on the situations.







EVENT

We only accept bank transfer for the time being.

Payment schedule as below:
     – 30% of total price upon confirmation to secure date. (non-refundable)
     – 20% of total price will be required 1 (one) month before event date.
     – Balance of 50% (full payment) will be required a day before the event date.

Failure to abide to the payment schedule may lead to cancellation of contract without refunds or any liabilities to AFTERRAINFLORIST and its personnel.

It would be heartbroken when a happy occasion needed to be cancelled. Please contact us directly if you have made the decision and our specialist will advise you further.

Though we do not encourage, however if your event date has changed, please contact us directly for a new date.
Dates availability are subject to AFTERRAINFLORIST

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